Refund policy

We have a 4-day return policy, which means you have 4 days after receiving your item to request a return. A 10% restocking fee will be applied to all refunds.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@andly.ca. 

If your return is accepted, we’ll send you a link to instructions on how and where to send your package, which must be initiated within 4 days of receiving the instructions. Returns that do not follow this process will not be accepted. 

You can always contact us for any return question at support@andly.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods custom products, intimate items and personal care goods. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we additionally cannot accept returns on sale items, s or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and approved your request for refund and provide you with the shipping link to use for labeling. Your refund will be processed on your original payment method within 10 business days of the item being both shipped and received by our fulfillment centre. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 20 business days have passed since we’ve approved your return, please contact us at support@andly.ca.